1.2 "Personal Data" means data about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of Personal Data could include name, identification numbers from government issued identification documents, contact information, financial information, health data etc.
2. WHEN WILL SHOPEE COLLECT PERSONAL DATA?
2.1 We will/may collect Personal Data about you:
The above does not purport to be exhaustive and sets out some common instances of when Personal Data about you may be collected.
3. WHAT PERSONAL DATA WILL SHOPEE COLLECT?
3.2 You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation to verify the information provided by you.
3.4 If you do not want us to collect the aforementioned information/Personal Data, you may opt out at any time by notifying our Grievance Officer in writing. Further information on opting out can be found in the section below entitled "How can you withdraw consent, remove, request access to or modify information you have provided to us?" Note, however, that opting out or withdrawing your consent for us to collect, use or process your Personal Data may affect your use of the Services and the Platform. For example, opting out of the collection of location information will cause any location-based features to be disabled.
4. COLLECTION OF OTHER DATA
4.1 As with most websites and mobile applications, your device sends information which may include data about you that gets logged by a web server when you browse our Platform. This typically includes without limitation your device’s Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), the pages you visit on our website and mobile applications and the times of visit, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the site remember your last visit. If you are logged in, this information is associated with your personal account which you use to access our Services. The information is also included in anonymous usage statistics to allow us to understand how visitors use our site.
4.2 Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for one or more purposes including, without limitation, location-based services that you request or to deliver relevant content to you based on your location or to allow you to share your location to other Users as part of the services under our mobile applications. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about how to disable your mobile device's location services, please contact your mobile device service provider or the device manufacturer.
4.3 As and when you view pages on our website or mobile application, when you watch content and advertising and access other software on our Platform or through the Services, most of the same information is sent to us (including, without limitation, IP Address, operating system, etc.); but, instead of page views, your device sends us information on the content, advertisement viewed and/or software installed by the Services and the Platform and time.
5.1 We or our authorized service providers and advertising partners may from time to time use "cookies" or other features to allow us or third parties to collect or share information in connection with your use of our Services or Platform. These features help us improve our Platform and the Services we offer, help us offer new services and features, and/or enable us and our advertising partners serve more relevant content to you, including through remarketing. “Cookies” are identifiers that are stored on your computer or mobile device that record data about computer or device, how and when the Services or Platform are used or visited, by how many people and other activity within our Platform. We may link cookie information to Personal Data. Cookies also link to information regarding what items you have selected for purchase and web pages you have viewed. This information is used to keep track of your shopping cart, to deliver content specific to your interests, to enable our third party advertising partners to serve advertisements on sites across the internet, and to conduct data analysis and to monitor usage of the Services.
6. HOW DO WE USE THE INFORMATION YOU PROVIDE US?
6.1 We may collect, use, disclose and/or process your Personal Data for one or more of the following purposes:
(collectively, the “Purposes”).
6.3 As the Purposes for which we will/may collect, use, disclose or process your Personal Data depend on the circumstances at hand, such purpose may not necessarily appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.
7. HOW DOES SHOPEE PROTECT AND RETAIN CUSTOMER INFORMATION?
7.1 We implement a variety of security measures and strive to ensure the security of your Personal Data on our systems. Your Personal Data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can inevitably be no guarantee of absolute security. When you place orders or access your Personal Data, we offer the use of a secure server. All Personal Data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.
8. DOES SHOPEE DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS TO OUTSIDE PARTIES?
8.1 In conducting our business, we will/may need to disclose or transfer your Personal Data to our third party service providers, agents and/or our affiliates or related corporations, and/or other third parties, whether sited in India or outside of India, for one or more of the above-stated Purposes. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your Personal Data either on our behalf or otherwise, for one or more of the above-stated Purposes. Such third parties include, without limitation:
8.2 We may share User information in an aggregated / anonymised form, including statistical and demographic information, about our Users and information about their use of the Services with advertising partners and third party suppliers of advertisements, remarketing, and/or other programming.
8.3 For the avoidance of doubt, in the event that Privacy Laws or other applicable laws permit an organisation such as us to collect, use or disclose your Personal Data without your consent, such permission granted by the laws shall continue to apply. Consistent with the foregoing and subject to applicable law, we may use your Personal Data for recognized legal grounds including to comply with our legal obligations, to perform our contract with you, to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights, or where necessary in connection with a legal claim
8.4 Third parties may unlawfully intercept or access Personal Data transmitted to or contained on the site, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information through no fault of ours. We will nevertheless deploy reasonable security arrangements to protect your Personal Data as required by the Privacy Laws; however there can inevitably be no guarantee of absolute security such as but not limited to when unauthorised disclosure arises from malicious and sophisticated hacking by malcontents through no fault of ours, and we shall not be liable for the same.
8.6 As set forth in the Terms of Service, Users in possession of another User’s Personal Data through the use of the Services (the “Receiving Party”) hereby agree that, they will (i) comply with all applicable Personal Data protection laws with respect to any such data; (ii) allow the User whose Personal Data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow the Disclosing Party to review what information has been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.
8.7 Notwithstanding anything set forth herein, Sellers shall comply with all applicable Privacy Laws and, in respect of any buyer’s Personal Data received from Shopee, (i) are not permitted to use such buyer’s Personal Data without the buyers’ and Shopee’s prior written consent, except as reasonably necessary to respond to buyers’ enquiries and to carry out, respond to, process, deal with, or complete a transaction; (ii) should refrain from contacting buyers using such information outside of the Shopee platform; (iii) are not permitted to disclose such buyer’s Personal Data to any unauthorized third parties without the buyer’s and Shopee’s prior written consent; (iv) shall employ sufficient security measures to protect each User’s Personal Data in their possession and to delete such data as soon as reasonably possible upon completion of the transaction; and (v) to inform Shopee’s Grievance Officer at firstname.lastname@example.org in the event of any potential or suspected data breach or other loss of such User’s data.
9. INFORMATION ON CHILDREN
10. INFORMATION COLLECTED BY THIRD PARTIES
10.2 We, and third parties, may from time to time make software applications downloads available for your use via the Platform or through the Services. These applications may separately access, and allow a third party to view certain Personal Data of yours, such as your name, your user ID, your device’s IP Address or other information such as any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third party products or services provided through these applications are not owned or controlled by Shopee and as such, Shopee is not responsible for their data protection practices and policies. You are encouraged to read the terms and conditions, privacy policies and other policies published by such third parties on their websites or otherwise.
11. DISCLAIMER REGARDING SECURITY AND THIRD PARTY SITES
11.1 WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. However, we do implement a variety of security measures to maintain the safety of your Personal Data that is in our possession or under our control. Your Personal Data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the Personal Data confidential.
11.2 In an attempt to provide you with greater value, we may choose various third party websites to link to, and frame within, the Platform. We may also participate in co-branding and other relationships to offer e-commerce and other services and features to our Platform’s visitors. These linked sites have separate and independent privacy policies as well as security arrangements. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of us. Data collected by our co-brand partners or third party web sites (even if offered on or through our Platform) may not be received by us and we are not responsible for how such third parties manage your data.
11.3 We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Platform and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).
12. WILL SHOPEE TRANSFER YOUR INFORMATION OVERSEAS?
12.1 Your Personal Data and/or information may be transferred to, stored or processed outside of India. In most cases, your Personal Data will be transferred to Singapore to be processed, where our servers are located. However, Shopee will only transfer your information overseas in accordance with Privacy Laws.
13. HOW CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO OR CORRECT INFORMATION YOU HAVE PROVIDED TO US?
13.1 Withdrawing Consent
13.1.2 Where you share YouTube Content, in addition to withdrawing your consent by emailing us pursuant to Section 14.1.1, you may also revoke Shopee’s access to your Personal Data via the Google security settings page at https://security.google.com/settings/security/permissions.
13.2 Requesting Access to or Correction of Personal Data
13.2.1 If you have an account with us, you may personally access, review and/or correct your Personal Data currently in our possession or control through the Account Settings page on the Platform. If you are unable to modify any categories of Personal Data by yourself or you do not have an account with us, you may request to access and/or correct your Personal Data currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request so as to be able to deal with your request. Hence, please submit your written request by sending an email to our Grievance Officer at email@example.com.
13.2.3 We reserve the right to refuse to correct your Personal Data in accordance with the provisions as set out in Privacy Laws, where they require and/or entitle an organisation to refuse to correct Personal Data in stated circumstances.
14. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
14.1 If you have any questions or concerns about our privacy practices, we welcome you to contact our Grievance Officer at:
Email ID: firstname.lastname@example.org
Fax: 080 61581001
Level 10, Building C, Helios Business Park,
Sy. No- 24/1, 25/2 & 26/1
Kadubeesanahalli, Varthur Hobli, Bangalore - 560 103
Last modified: 28 March 2022